Privacy Policy
How we protect and handle your information
Effective Date: December 25, 2024
Austin Locksmiths ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our locksmith services or visit our website.
Information We Collect
Personal Information
When you contact us for locksmith services, we may collect:
- Name and contact information (phone number, email address)
- Service address and location details
- Payment information (processed securely through our payment processor)
- Vehicle information (for automotive locksmith services)
- Property ownership verification information
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website and search terms used
How We Use Your Information
We use the information we collect to:
- Provide emergency and scheduled locksmith services
- Process service requests and payments
- Verify property ownership and authorization
- Communicate with you about your service request
- Send appointment reminders and follow-up communications
- Improve our services and customer experience
- Comply with legal obligations and prevent fraud
- Analyze website usage and improve our website
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our business (payment processors, appointment scheduling systems)
- Legal Requirements: We may disclose information when required by law, court order, or government regulation
- Emergency Situations: We may share information to protect the safety and security of our customers, employees, or the public
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your website experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website performance and functionality
- Deliver relevant content and advertising
You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
Third-Party Services
Our website and services may integrate with third-party services:
- Google Analytics: To analyze website traffic and user behavior
- Google Maps: To provide location-based services and directions
- Payment Processors: To securely process credit card payments
These third-party services have their own privacy policies. We encourage you to review their policies before using these services.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure SSL encryption for data transmission
- Restricted access to personal information on a need-to-know basis
- Regular security assessments and updates
- Employee training on data privacy and security
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Opt out of marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us using the information provided below.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete personal information (with certain exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To submit a CCPA request, contact us at (512) 354-0025 or info@austinlocksmiths.com
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Effective Date." We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
We will respond to your inquiry within 30 days.