Privacy Policy

At Austin Locksmiths, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our locksmith services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you request our services, we may collect:

• Name and contact information (phone number, email address)
• Service address and property details
• Payment information (processed securely through our payment processors)
• Vehicle information (for automotive locksmith services)
• Emergency contact details

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Information

We use the information we collect to:

• Provide and deliver locksmith services
• Process payments and send invoices
• Communicate with you about your service requests
• Send appointment reminders and follow-up messages
• Respond to your questions and customer service requests
• Improve our services and website experience
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist with payment processing, scheduling, or communications
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through PCI-compliant processors
• Regular security audits and updates
• Restricted access to personal data by employees
• Secure storage of physical and digital records

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Analyze website traffic and performance
• Deliver relevant content and advertisements

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information below.

7. California & GDPR Rights

California Residents (CCPA): You have the right to know what personal information we collect, use, and share. You can request this information twice per year, free of charge.

EU Residents (GDPR): If you are located in the European Union, you have additional rights under GDPR, including the right to object to processing and the right to lodge a complaint with a supervisory authority.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: