Frequently Asked Questions

Our average response time is 20 minutes or less for emergency lockouts in Austin. We have mobile locksmiths strategically located throughout the city to ensure fast arrival times. When you call, we'll give you an estimated arrival time based on your exact location and current traffic conditions.

No! We believe emergencies don't wait for business hours, so we don't charge extra for evenings, weekends, or holidays. Our pricing is transparent and upfront - the price we quote over the phone is the price you pay, regardless of when you need service.

We specialize in fast, damage-free car lockouts. Our technicians arrive with specialized tools to unlock your vehicle without scratching paint or damaging locks. We handle all makes and models, including cars with advanced security systems. Most car lockouts are resolved in 15 minutes or less once we arrive.

Yes, our licensed locksmiths can open virtually any lock type including residential deadbolts, commercial high-security locks, vehicle locks, safes, and electronic locks. We use professional-grade tools and non-destructive entry techniques. In extremely rare cases where a lock cannot be picked, we'll discuss replacement options with you first.

We serve all of Austin and surrounding areas including Downtown Austin, Round Rock, Pflugerville, Cedar Park, Georgetown, Leander, Buda, Kyle, and more. Our mobile locksmiths can reach most locations in the greater Austin metro area within 20-30 minutes. Call us to confirm we service your specific location.

Pricing varies based on the service needed. Simple lockouts typically start at $50-75, lock rekeying ranges from $75-150, and new lock installation runs $100-250 depending on the lock quality. Car key replacement varies widely ($100-400) based on vehicle type and key technology. We always provide upfront pricing over the phone before arrival - no hidden fees or surprises.

Yes! When you call, we'll ask a few questions about your situation and provide an accurate price quote over the phone before dispatching a technician. For complex jobs or situations we can't fully assess remotely, our locksmith will provide a free on-site estimate before starting any work. You'll always know the cost upfront.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, cash, and digital payment methods like Venmo and Zelle. Payment is due upon completion of service. We do not require payment upfront - you only pay after the work is completed to your satisfaction.

For emergency lockout services, we do not charge a separate trip fee - the quoted price includes our arrival and service. For scheduled appointments like lock installations or rekeying, the service call fee is included in the total price we quote. We believe in transparent, all-inclusive pricing with no surprise add-ons.

Some services have variable costs because the work required depends on factors like lock type, vehicle make/model, or complexity. For example, replacing a basic car key costs less than programming a smart key with transponder chip. When you call with your specific situation, we'll provide the most accurate price possible - often an exact price rather than a range.

Rekeying is usually the better choice if your existing locks are in good condition. Rekeying costs $75-150 per lock versus $100-250 for full replacement. We recommend rekeying when you move into a new home, after losing keys, or following a break-in. Replace locks only if they're damaged, outdated, or you want to upgrade to higher security or smart locks.

Most standard lock installations take 30-60 minutes per door. Simple deadbolt replacement on an existing hole takes about 30 minutes. New installations requiring drilling take 45-60 minutes. Smart lock installations may take slightly longer (60-90 minutes) due to setup and programming. We always work efficiently while ensuring quality installation.

Absolutely! We install all major smart lock brands including August, Schlage Encode, Yale, Kwikset SmartCode, and more. Our technicians are trained on the latest keyless entry technology and can help you choose the right system for your needs. Installation includes setup, programming, and teaching you how to use all features.

Yes! Our mobile locksmith vans are equipped with professional key cutting machines. We can duplicate most key types right at your location including house keys, office keys, padlock keys, and even some vehicle keys. High-security keys and specialized car keys may require ordering from the manufacturer, which typically takes 2-3 business days.

Yes, we service all vehicle makes and models including domestic, European, and Asian vehicles. We can cut and program keys for cars, trucks, motorcycles, and commercial vehicles. This includes traditional metal keys, transponder keys, key fobs, and proximity keys. We have the equipment and training to handle even the newest vehicles with advanced security systems.

Most car key cutting and programming takes 30-60 minutes on-site. Basic metal keys can be cut in 10-15 minutes. Transponder keys requiring programming take 30-45 minutes. Complex smart keys with proximity features may take up to 60 minutes. We work efficiently to get you back on the road as quickly as possible.

Yes, we have professional programming equipment for all transponder chip keys and key fobs. Our technicians can program new keys to your vehicle's immobilizer system, sync remote entry fobs, and even program proximity keys for push-button start vehicles. We can often program keys the dealership says must be replaced, saving you hundreds of dollars.

We specialize in extracting broken keys from ignitions, door locks, and trunks using specialized tools that won't damage your vehicle. Most extractions take 15-30 minutes. Once removed, we can cut you a new key on the spot. If the ignition itself is damaged, we can repair or replace it the same day in most cases.

Yes, we provide complete commercial locksmith services for businesses of all sizes. This includes office lockouts, master key systems, high-security lock installation, panic bar and fire exit hardware, access control systems, and security upgrades. We offer both emergency service and scheduled maintenance. We can also work after hours to avoid disrupting your business operations.

Absolutely. We design and install custom master key systems that give you flexible access control. You can have one master key that opens all doors while employees have keys that only open specific areas. This is perfect for offices, retail stores, apartment complexes, and schools. We'll assess your needs and design a system that matches your security requirements and budget.

Yes, we install modern access control systems including keypad entry, card readers, biometric scanners, and smartphone-controlled locks. These systems allow you to track who enters and exits, grant or revoke access remotely, and maintain audit logs. We work with leading commercial access control brands and can integrate with your existing security systems.